Feroz Chauhan
Assistant Vice President
- Role
- Assistant Vice President at YES BANK
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Feroz Chauhan
Experienced in Customer Service Department, Quality Department [ISO Certified 9001…
Experience
Assistant Vice President
Mar 2023 — Present · Mumbai, IN
Customer Experience - Business practices to create the highest level of efficiency possible within the respective customer service & sales support team. Customer Lifecycle/Journey – Monitor cases from sales acquisition to conversion to retention or maturity. Improvement Projects (Cost Saving)- Short-term and long-term projects on continuous basis for improvement and cost savings for the organization Competition Benchmarking – To determine best process and make strategy accordingly for best customer experience for each client. Strategic delivery of multiple teams - Cross-functional teams include product development teams, event planning teams, and project management teams. Identify & Implement - Resource allocation, prioritization, organization-wide alignment, and validation of business goals. Cross function co-ordination – Working with different stakeholders like IT technology team, product, marketing team for ensuring timely delivery.
Education
Thakur Institute of Management Studies and Research
Master of Business Administration - MBA
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