Fero Katerere

General Manager @Ambrose Adrian Healthcare Ltd

GB

I spearheading operational excellence and client relationship management in Care at home, Live-in and Supported living care, leading a team of 81 professionals and managing over 90 service user relationships across multiple councils, including Windsor and Maidenhead, Slough, Hampshire, and Leeds.Operational Efficiency:Implementing advanced CRM systems and data analytics, reducing administrative processing time by 20% and improving staff scheduling efficiency by 15%. This streamlines the workflow enabling staff to focus more on direct service user care, leading to a 10% increase in positive feedback. Successfully scaling operations to Leeds, achieving a 30% growth in service reach while maintaining high-quality care standards.Client Satisfaction:Enhancing service user engagement through personalized care plans and feedback mechanisms, increasing client satisfaction scores by 15% and reducing complaints by 5%.Regulatory Compliance:Ensuring full adherence to CQC, HMRC, NHS, ICO, and Home Office regulations, maintaining a “Good” CQC rating. Developed a compliance framework with robust controls, resulting in zero major compliance breaches. Successfully managed Home Office compliance for international recruitment.Team Leadership:Fostering an inclusive work environment, reducing staff turnover by 10% and increasing employee satisfaction by 5%. Implemented continuous professional development programs to keep the team at the forefront of healthcare advancements.Domiciliary Care & Supported Living:Expanding high-quality domiciliary care services into supported living, increasing service utilisation by 25% and providing a broader range of care options.Key Projects & Initiatives: • Led CRM implementation, streamlining processes and enhancing service user engagement. • Developed a comprehensive compliance framework, ensuring regulatory adherence. • Spearheaded service expansion into supported living. • Managing international recruitment and compliance.

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