Fern Buckingham

Csx Specialist @Henkel

Hemel Hempstead, GB

Responsibilities- Providing end-to-end customer service to a portfolio of accounts- Managing shelf life requirements for my portfolio- Collating CSAT data - Ensuring we meet all KPIs as a team and individually- Liaising and collaborating with other teams to ensure smooth service for all accounts- Ensuring the master data for all accounts is up to date- Supporting and collaborating with Sales to ensure the best quality of service- Understanding the inner workings of each account and that our services are suited to their needs- Managing use of automated services and ordering processes such as EDI, OCR and the Henkel eShop- Providing the relevant quality documentation and certificates to all accountsKey Achievements- Speaking openly about being a neurodivergent team member by participating in global panels and interviews regarding my ADHD & Autism- Running a project to reduce the number of shipments that go out to customers each week which helped to reduce our global footprint