Fernando Araujo
IT Support & Help Desk | Project Management | Engineering | Utilities
- Role
- Operations Manager and Registrar at Advance English Academy
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Fernando Araujo
IT Support Specialist passionate about solving technical challenges and empowering users. Combines problem-solving, project management, and clear communication to deliver efficient, user-focused IT solutions, built on a foundation in Energy Engineering.5+ years driving system implementations and regulatory projects, plus 2+ years in customer service and technical support.Currently expanding IT expertise through Climb Hire and Google training, pursuing CompTIA certifications, and gaining hands-on experience in troubleshooting, networking, and ticketing systems.
Experience
Operations Manager and Registrar
Feb 2024 — Present · San Francisco, CA, US
Maintain and upgrade IT infrastructure: keep staff computers updated, repurpose legacy machines for media displays, and set up projectors and multimedia devices for classrooms and events- Configured and now manage school-wide network and security systems, including mesh Wi-Fi, security cameras, and the building access system- Implemented a ticketing system (Quickschools Online Forms), moving student requests from untracked emails to fully tracked tickets, improving response accountability and increasing Student Portal usage- Optimize daily operations, including inventory management for staff and students.
Education
FGV - Fundação Getulio Vargas
Executive MBA, MBA: Electric Sector Business
2021 — 2022
Climb Hire
IT Support Speciallist, Information Technology
PUC Minas
Engineer's degree, Energy Engineering
2009 — 2015
Hochschule Schmalkalden
Engineer's degree, Mechanical and Renewable Energy Engineering
2014 — 2015
IETEC - Instituto de Educação Tecnológica
Postgraduate Degree, Project Management
2016 — 2016
Skills
- Inglês
- Microsoft Powerpoint
- Microsoft Office
- Strategic Planning
- Newave
- Solidworks
- Microsoft Word
- Microsoft Project
- Autocad
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