Fernando Retamales Cuevas
Ai Solution Engineer @LiveX AI
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WORK HISTORY
Ai Solution Engineer @LiveX AI
Palo Alto, CA, US
Design & Deploy AI Agents: Architect scalable multimodal and LLM-powered systems that interact seamlessly across chat, voice, and other channels.Customer Integrations: Drive proof-of-concepts, system integrations, and MSA agreements with enterprise customers, bridging technical solutions with business value.Product Feedback Loop: Collaborate directly with clients, optimizing and debugging based on live usage data to continuously refine product performance.Agentic Workflows: Implement orchestration logic that routes customer intent to the right function, ensuring efficient and accurate resolutions.Full-Stack Integration: Build and optimize APIs and UIs (React, Flask/Node.js) to deliver real-time, intuitive customer experiences.
EDUCATION
Udacity
Data Science for Business Leaders
Pontificia Universidad Católica de Chile
B.A. in Economics and Business Administration., Economics, Business Administration
UCSC Silicon Valley Extension
Professional Program, Data Science and Data Analytics
SKILLS
ABOUT FERNANDO RETAMALES CUEVAS
Highly experienced AI/ML Engineer, Data Scientist and Economist with a proven track record in the design, development, and implementation of data and AI/ML solutions. Adept at collaborating with cross-functional teams, driving improvements, and achieving impactful results in high-paced environments. Committed to democratizing cutting-edge innovation and fueling process optimization through the strategic application of analytics, with a substantial background in the healthcare sector.I have a degree in economics and a professional certificate in data science and data analytics from UCSC Silicon Valley Extension. I am currently an AI/ML Engineer at DropThought, a leading AI-powered customer feedback platform.At DropThought, I collaborate with cross-regional teams to drive product development and technical integration for various initiatives. I have led the technical development and deployment of multiple high-impact AI/ML projects, highlighting: an AI meeting assistant project and BaaS (Bot-as-a-Service) solutions, guiding global teams and amplifying user engagement. I am passionate about using data and AI to create positive social impact and enhance customer experience.My passion for data and AI extends beyond the corporate realm. I am deeply committed to leveraging these powerful tools to effect positive social change and elevate the overall customer experience. In the realm of healthcare, I have adeptly employed HIPAA 5010 Transaction sets and ICD-10 codes in both my research projects in Chile and my Health Informatics Course at Johns Hopkins University.
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