Fernando Quezada
Chief Technology Officer & Chief Information Security Officer @Smartqueue
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WORK HISTORY
Chief Technology Officer & Chief Information Security Officer @Smartqueue
Торонто, ON, CA
Co-founder, CTO & CISO of SmartQueue, an AI-powered automation start-up that integrates directly into existing customer support systems (Freshdesk, Zendesk, Salesforce, Intercom) to resolve repetitive customer requests automatically.I direct all engineering and technical infrastructure development. I design and maintain SmartQueue’s system architecture, including API integrations, cloud infrastructure, and model deployment pipelines.My primary responsibility at SmartQueue is ensuring our platform is not only innovative but also enterprise-grade, secure and compliant. I define and implement SmartQueue\'s entire security framework, ensuring compliance with Canadian and global standards, including PIPEDA, GDPR, and SOC 2.
EDUCATION
Centennial College
Post Graduate Certificate Program in Mobile Application Development, Software Development
Universidad Europea
Master’s degree - Information Technology and Communications Security, Cybersecurity, IT Security, Cybersecurity
Universidad Camilo José Cela
Master’s degree - Cybersecurity, Technology, Cybersecurity
Toronto School of Management
Diploma in Cybersecurity Specialist Co-op, Cybersecurity
Universidad de Las Américas (EC)
Engineering degree - Computer Systems, Information Systems , Computer and Information Sciences and Support Services
SKILLS
ABOUT FERNANDO QUEZADA
With a robust Cyber & IT Risk Management foundation and a track record of delivering impactful cybersecurity solutions across multiple industries, I specialize in enhancing IT systems\' security, compliance, and operational efficiency. My career highlights include significantly improving risk management frameworks, reducing IT incidents by 30% at a major bank, and holding certifications such as ISO and ISO 22301. I approach cybersecurity as a technical challenge and an integral part of business strategy, ensuring resilient and robust systems that support organizational goals. If you want a leader who bridges the gap between technical solutions and strategic business objectives, let’s connect and explore how I can bring value to your organization.
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