Fernando Mello
Technical Support Analyst @Htec
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WORK HISTORY
Technical Support Analyst @Htec
Southampton, GB
I will be responsible for software support using Remote Control/Access systems, following basic and diagnostic processes to establish the exact problem on site and implement corrections. This includes providing technical support to HTEC engineers and third-party and escalation process and ensuring that the right people are aware of any issues that need attention.Technical support in approvals and proof of concept of products and solutions with Customers.Creation of procedures and configurations for an installed / deployed solution in order to guarantee the configuration base and recurrence for the continuous operation at the customers.Perform tool tests for testing purposes or troubleshooting problems in the test environment.Windows Operating System ranging from - Windows 7, 8 and 10Network infrastructureBorland & SQLVisual Basics and C#Microsoft office• Petrol forecourt systems• Card Payment Processes• Remote Connections
EDUCATION
Samsung
Printer Technician
Cubo Tecnologia
SQL Server 2012 Course - Elementary (Completed July / 2015 - 32 Hours), Computer Systems Analysis
Microsoft Academy
Windows Server 2012 Basics
Cubo Tecnologia
SQL Server 2012 Course - Intermediate (Completed July / 2015 - 32 Hours), Computer Systems Analysis
Udemy Academy
Itil Foundation Course - Fundamental (Completed July / 2018 - 10.5 Hours)
Cogra
Printer Technician
Zebra
Printer Technician
4-year exchange in Bournemoth / England - SNT School
Advanced level of English
Udemy Academy
Itil Course - Elementary (Completed January / 2018 - 10.5 Hours)
E-ATT
Information system, Information Technology
ABOUT FERNANDO MELLO
Professional actively involved for 10 years in the area of Information Technology and printingoutsourcing, with regard to business analysis, implementation, implementation and management ofManagement Systems (ERP), user support, development of reports in a specific tool. Knowledge in ITprocesses using ITIL as a model of good practices. I have skills for leadership, negotiations, team workand collaboration, good interpersonal skills, commitment to the company\'s goals.
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