Fernando J Correa
PC Technician
- Role
- Service Desk Technician at LaSalle Network
- Location
- DeKalb, IL, US
- LinkedIn followers
- 500 followers
About Fernando J Correa
To obtain an entry level position in the IT field where I can utilize my education to contribute to company’s operations.
Experience
Service Desk Technician
Feb 2024 — Present · Naperville, IL, US
Technical Support: Provide first-line technical support to end-users via phone, email, chat, or in-person, resolving hardware, software, and network issues promptly and efficiently.• Incident Management: Log all support requests, incidents, and inquiries into the ticketing system, ensuring accurate documentation and timely resolution.• Troubleshooting: Diagnose and troubleshoot technical issues related to desktops, laptops, printers, peripherals, software applications, and network connectivity.• Remote Support: Utilize remote support tools to troubleshoot and resolve issues for users located off-site or in remote locations.• Maintenance and Upgrades: Perform routine maintenance tasks such as system updates, patches, and upgrades to ensure optimal performance and security of IT systems.• User Account Management: Manage user accounts, permissions, and access rights in accordance with IT security policies and procedures.• Documentation: Maintain accurate records, documentation, and knowledge base articles for common issues, solutions, and troubleshooting procedures.• Customer Service: Provide excellent customer service and support, demonstrating patience, professionalism, and empathy in all interactions with end-users.
Education
Westwood College
Associates Degree, Computer Aided Drafting
2004 — 2007
Wheaton Warrenville
Architectural Drafting, Computer Applications, General Studies
2000 — 2004
Westwood College
B.S. Degree, Construction Management
2004 — 2010
Skills
- Cad
- Construction
- Microsoft Office
- Sales
- Bilingual-English/Spanish
- Contract Management
- Retail
- Outlook
- Leadership
- Customer Service
- Microsoft Powerpoint
- Airline Ticketing
- Cellular Communications
- Computer Repair
- Microsoft Word
- Data Entry
- Computer Maintenance
- Research
- Teamwork
- Blueprint Reading
- Airline Reservations
- Powerpoint
- Microsoft Excel
- Autocad
- Computer Hardware
- Telecommunications
- Construction Drawings
- Time Management
- Drafters
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