Fernando Castillo

WORK HISTORY

EDUCATION

SKILLS

ABOUT FERNANDO CASTILLO

I am a global Service Technical Training leader with vast experience in developing service, training, product support and services Internal/External customers to grow revenues in remote way, gain market-share, brand recognition and customer loyalty. Adept at leading introduction of new products integrated Channel Development (Parts/Service/Training) improving the customer satisfaction and retention marketing from automotive, industrial, mining, marine, generation and oil & gas markets. Recognizing that the greatest successes come from customer focused multi-disciplinary teams, I find it inspiring to lead global teams and work on projects with experts at all levels in research, product development, Distribution channel, development product, sales, technology, operations, communications, relations when developing and delivering world-class B2B and B2C products and services.Among my competencies are:Streamlined and Efficient Processes | Thought Leadership Content | Superior Product Development Skills | Training Designer | Service Implementation | Greater Marketplace and Customer Understanding | Mining Industry/Market Knowledge and Expertise | Fast and Friendly Customer Service | Skills in Analisys Identification of Trends/Opportunities| Expert in High Horse Power Engines, English, Spanish and Portuguese language, development training, troubleshooting, maintenance, LMS administrator