Fernando Carvalho de Melo
Field Service Engineer @Siemens Healthineers
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WORK HISTORY
Field Service Engineer @Siemens Healthineers
US
Perform on-site field service activities, including testing, investigation, and repair of Siemens medical imaging systems. • Conduct installation, calibration, inspection, troubleshooting, and electro-mechanical repairs of medical devices. • Install and verify hardware and software upgrades; perform system performance certifications in compliance with regulatory and manufacturer standards. • Establish and maintain effective communication with hospital management, clinical engineering teams, and end users to ensure optimal customer satisfaction. • Prepare and submit accurate, detailed, and timely field service reports, including service activities, performance data, and customer feedback through digital reporting systems. • Promote and present field service agreements and maintenance contracts to clients. • Provide specialized technical support for Computed Tomography (CT), Positron Emission Tomography (PET-CT), Resonance Imaging (MRI), Ultrasound (US), X-Ray systems and Single Photon Emission Computed Tomography (SPECT-CT) systems.
EDUCATION
Centro Universitário Fundação Santo André
Bachelor of Engineering (B.Eng.), Electronic and Telecommunications
Escola Técnica Estadual "Lauro Gomes"
Technical, Electronic
ABOUT FERNANDO CARVALHO DE MELO
Customer Service Engineer with over 20 years of experience in the healthcare sector, developing extensive expertise in customer service support. Responsible for providing expert technical support services, specializing in Computed Tomography (CT), Positron Emission Tomography (PET-CT), Single Photon Emission Computed Tomography (SPECT-CT), Magnetic Resonance Imaging (MRI), Ultrasound (US), and X-Ray systems, with specialized training in Germany and the USA.
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