Fernando Botelho

Fairmont Gold Manager @Fairmont Hotel Vancouver

Vancouver, BC, CA

Lead and manage all aspects of the Fairmont Gold department and ensure all Forbes service standards are followed with friendly and engaging service-Provide personalised service and by reacting quickly, tracking and notifying proper areas to guarantee memorable moments for our guests-Manage revenues and associated expenses for the department.(Labour management, Food & Beverage costing, occupancy)-Create and implement innovative ideas to enhance the Fairmont Gold guest experience through Food & Beverage experiences in the lounge or other outlets on property, not to mention personal concierge opportunities to unlock the city\'s best-Lead a team of VIP guest services professionals (recruiting, coaching, scheduling, payroll)

Pacific Institute of Culinary Arts

High School Diploma, Culinary Arts/Chef Training