Fernando Anthonyraj
MBA | 4PL | Supply Chain Management | Export | | LCL | FCL | Order Management| Order 2 Cash Driving Excellence in Logistics | Client Satisfaction Ex MAERSK | Ex CMA CGM |
- Role
- Customer Service Specialist at Dow
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Specialist
Dec 2024 — Present · IN
Key Responsibilities:*SAP ERP- Coordinated and managed the entire Order-to-Cash cycle, ensuring seamless order processing, invoicing, and payment collection- Processed and verified customer orders, resolved discrepancies, and ensured accurate and timely fulfilment- Managed accounts receivable, invoicing, and payment processing, ensuring compliance with financial regulations and company policies- Collaborated with sales, customer service, and logistics teams to resolve customer complaints and improve overall customer satisfaction- Analysed and identified process improvements to optimize the O2C cycle, reduce errors, and increase efficiency- Managed high-volume orders from receipt to fulfillment, ensuring timely delivery and accurate delivery- Coordination with internal stakeholders including sales, logistics, seller freight forwarders- Maintain accurate records, reports & dashboards to track order status- Implemented process improvements to enhance efficiency, reduce errors & increase customer satisfaction
Education
ASM Group of Institutes
Master of Business Administration - MBA
2016 — 2019
Mumbai University
Master of Business Administration - MBA
2016 — 2019
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