Ian Fernandes

About Ian Fernandes

20 years of experience in diverse business & cultural environments.Functional expertise across Business Continuity & Crisis Management, Fraud Risk, Project and Resource management leading various efforts around Process & Technology migrations. Leveraged techniques of data analysis to bring about productivity improvements and cost saves. Successfully managed location and resiliency recovery strategies across geographies, while being instrumental in leading businesses out of Crisis and Incidents through strong communication and planning practices.

Experience

1. Vice President - Fraud Operations

   Morgan Stanley

   Jul 2022 — Present · Mumbai, IN

   Fraud Alerting for Wealth Management & E*Trade

Education

• St. Xavier's College Goa

  BCom, Business Administration and Management, General

  2001 — 2004

Skills

• Business Continuity Planning
• Resource Management
• Business Intelligence
• Banking
• Excel
• Risk Management
• Team Management
• Mis
• Workforce Management
• Strategic Planning
• Process Engineering
• Management
• Business Analysis
• Customer Satisfaction
• Fraud
• Business Planning
• Operations Management
• Business Strategy
• Customer Relationship Management (Crm)
• Bpo
• Leadership
• Business Process Improvement
• Customer Relations
• Relationship Management
• Outsourcing
• Customer Service
• Coaching
• Microsoft Excel
• Call Centers
• Philanthropy
• Program Management
• Compliance
• Performance Management
• Crm
• Project Management
• People Management
• Resiliency
• Vendor Management
• Change Management
• Data Analysis