Christelle Fernandes
Customer Success Specialist @Comdata France
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WORK HISTORY
Customer Success Specialist @Comdata France
MC
Management and resolution of technical incidents on mobile and fixed networks (Level 1 and 2) within the contractual deadlines of the internal quality charter- Diagnose and analyse the technical origin of malfunctions from end to end-2G/3G/4G-Ciscovoip technologies, PABX, ent network, firewall Fortinet, TOIP,Data, VPN MP LS, Patton, on access, BCP protocols, VRRP- Trigger and pilot internal and/or external interveners in order to restore the service- Serve as a single interface with the customer to ensure the follow-up of the incident. regular communication with the client. History of the steps in the ticketing tool - Participate in the implementation and evolution of technical operating procedures-Customer satisfaction contribution.
EDUCATION
UNIVERSITE NICE COTE D'AZUR
Master's degree 1 ACL, Art, communication and language, B
Croix Rouge
European First Aid Certificate (BEPS), evel 1 Prevention and Civic level 1
Université de Lorraine
MASTER ISTIE, Master's degree 2 ISTIE, technical transformation and business intelligence, B
ABOUT CHRISTELLE FERNANDES
Hello! THE #client relationship is an art that combines curiosity (analysis, reflection, listening🦻, clarity (understanding the needs of the client and partners), and pedagogy (knowledge sharing, engagement and dialogue). I am an experienced assistant with significant experience in technical user support. I can help your customers navigate the murky waters of technology. I am ready to dive head first into their technical and administrative problems to offer them effective and innovative solutions. With me by your side, your department will effortlessly navigate the digital seas. So are you ready to embark with me on this adventure? Do you want to know a little more about my professional project and my personality. Don\'t hesitate, contact me 🦄 Translated with (free version)
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