Ashwin Fernandes
CX Thought Leader with Techno-functional Industry Experience
- Role
- Management Consulting at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ashwin Fernandes
Expertise in consulting and design for enterprise and contact center solutions with focus…
Experience
Management Consulting
Aug 2024 — Present
With the ever-changing CX outlook and industry reinvention in the wake of technology disruptions, this role allows the best application of my techno-functional skills focused on business outcomes both within the organization and in a client facing capacity.As a part of the Strategy & Consulting organization, I am responsible for interfacing with industry CXOs to drive CX strategy, AI adoption, and end-to-end transformation to deliver value outcomes impacting both revenue and profitability.
Education
Cornell University
CX Leadership Development Journey
2022 — 2023
University of Mumbai
BE, Electronics and Telecommunication
2003 — 2007
Indian Institute of Management, Lucknow
Executive General Management Program - Certificate Course, Business Administration and Management, General
2018 — 2019
Skills
- Telecommunications
- Cisco Technologies
- Vendor Management
- Pre-Sales
- Unified Communications
- Tcp/Ip
- Internet Protocol (Ip)
- Managed Services
- Eigrp
- Solution Selling
- Ccna
- Voice Over Ip (Voip)
- Avaya
- Sip
- Avaya Technologies
- Routing
- Avaya Products
- Ip
- Service Delivery
- Voip
- Networking
- Team Management
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