Fernanda Hurtado

About Fernanda Hurtado

I am a bilingual (English/Spanish) Customer Service and Operations Leader with over 10 years of experience improving team performance, streamlining processes, and working across departments in fast paced environments. I have led bilingual teams in healthcare, insurance, and customer support, helping to build out new workflows, enhance training programs, and launch new service functions from the ground up.My background includes leadership, CRM platform transitions, standard operating procedures, and collaboration with stakeholders. I maintain a strong focus on customer satisfaction, performance goals, and adaptability during periods of change.In addition to my corporate work, I run a client focused photography business serving the Cincinnati tristate area. Whether leading teams within a national organization or managing my own business, I bring ownership, initiative, and a strong commitment to service.Let’s connect if you are looking for someone who can lead teams, coordinate operations, and turn complex goals into results while supporting diverse communities with clarity and care.

Experience

1. Photographer

   The Fern Photography

   Sep 2020 — Present · Cincinnati, OH, US

   aunched and manage a client-focused photography business specializing in portraits, events, and weddings across the Cincinnati tristate area.Oversee all aspects of the business, including branding, marketing, client communications, scheduling, contracts, invoicing, and delivery.Coordinate multiple photo sessions and projects simultaneously while maintaining high standards for quality, turnaround time, and client satisfaction.Provide a personalized experience for every client, from pre-session planning through final product delivery, using strong communication and organizational skills.Leverage project coordination, customer service, and business operations experience to ensure a seamless process from inquiry to final gallery.Build client relationships through referrals, repeat business, and social media engagement, growing the business year over year.

Education

• The Art Institutes

  Associate of Science (A.S.), Photography

  2016

• University of Cincinnati

  Associate's degree, Communication, General

  2024

• Fairfield High School

  Diploma

  2008 — 2012

Skills

• Client Billing
• Quickbooks
• Tmw
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Powerpoint
• Photoshop
• Internal Audit
• Filing
• Spreadsheets
• Data Entry
• Purchasing
• Daily Reports
• Customer Service
• Receptionist Duties
• Telephone Reception
• Inventory Management
• Bilingual Communications
• Payment Card Processing
• Accounts Receivable
• Quality Control
• Time Management
• Team Building
• Outlook
• Invoicing
• Social Media
• Graphic Design
• Adobe Illustrator
• Adobe Bridge
• Adobe Photoshop
• Mainframe
• I3
• Teamwork
• Leadership
• Organization Skills
• Customer Satisfaction
• Administrative Assistance