Fernanda M
Bilingual Administrative & Client Support Specialist | Customer Success | HR Support | Inbox & Calendar Management
- Role
- Service Advisor & Client Experience Specialist at Bristow\'s Exclusive Auto Repair, Inc
- Location
- Tacoma, WA, US
- LinkedIn followers
- 500 followers
About Fernanda M
I help businesses and teams run smoother through exceptional remote support, client care,…
Experience
Service Advisor & Client Experience Specialist
Bristow\'s Exclusive Auto Repair, Inc
Jan 2025 — Present · US
Responsible for organizing and processing client data received from an outsourced support team, structuring operational information in spreadsheets, and managing direct communication to provide repair estimates and schedule services Greets customers upon arrival, listens to complaints and needs related to their vehicles, documents all relevant details, prepares service estimates, and assigns work to the appropriate technician based on complexity and specialization.Oversees the repair process, keeps clients informed at every stage, and conducts follow-up calls to ensure satisfaction after service completion.Manages parts ordering from suppliers and handles pickups when necessary.Coordinates internal events to strengthen client relationships and promote community engagement.Maintains a clean, organized, and welcoming front-desk and customer service area.Participates in monthly meetings with the Northwest Auto Care Alliance to stay updated on industry trends and best practices.Develops client-focused service and marketing initiatives aimed at improving the overall customer experience and loyalty.
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