Fernanda McElravy
Senior Customer Success Manager | Global B2B SaaS & E‑Learning | Driving Adoption, Retention & Revenue Growth | Bilingual (EN/ES)
- Role
- Customer Success Manager at Getabstract
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Fernanda McElravy
Customer Success Manager | Enterprise SaaS & eLearning | Onboarding • Adoption • Renewals • Upsell | CRM | Bilingual (EN/ES)
Experience
Customer Success Manager
Jan 2020 — Present · Miami, TX, US
In my role, I fostered strong customer relationships through proactive communication, leading to a significant increase in customer satisfaction. I collaborated with cross-functional teams to resolve issues efficiently, reducing escalations. Additionally, I conducted product trainings that enhanced client understanding and reduced support requests. By leveraging data and insights, I drove product adoption, increased upsell opportunities, and contributed to notable revenue growth for assigned accounts.
Education
Nova Southeastern University
Masters of Science, International Business Administration
Nova Southeastern University
Bachelor of Science, Business Administration
Nova Southeastern University
Master of Business Administration - MBA, International Business
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