Fernanda Domingues Chainho
Director Customer Solutions - Lending and Deposits Cca @Scotiabank
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WORK HISTORY
Director Customer Solutions - Lending and Deposits Cca @Scotiabank
Toronto, ON, CA
I manage Retail Deposit and Secured and Unsecured Lending Products at Scotiabank CCA (portfolio size| Lending: CAD$7 billion; Deposit: CAD$8 billion) working in partnership with countries for local product governance, optimizing strategies to match local regulations, and enhancing client engagement and operational efficiency.My background includes successfully leading transformational projects and driving innovative strategies, such as implementing a new loan origination system and decision engine for CIBC Canada, implementing a new mortgage platform for operational efficiency plus managing a USD$3 billion mortgage product portfolio for HSBC Brazil.
EDUCATION
Universidade Presbiteriana Mackenzie
Bachelor's degree
Concordia University
Graduate Diploma in Business Administration - Unfinished
ABOUT FERNANDA DOMINGUES CHAINHO
As a Director of Customer Solutions at Scotiabank, I lead the product delivery and change management for lending and deposits. With over 15 years of experience in the financial industry, I have a proven track record of managing complex projects, such as developing new lending products and migrating loan origination system and decision engine to new technologies. I am passionate about driving business growth and customer satisfaction through innovative solutions and best practices implementation. I hold a Bachelor\'s degree in Economics from Universidade Presbiteriana Mackenzie and a Certified Scrum Product Owner (CSPO) certification. I am always eager to learn new skills and collaborate with diverse teams to deliver high-quality products that meet the needs of our customers.
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