Fernanda Lind

Key Account Manager @The Invisible Collection

Paris, FR

As a Key Account Manager for The Invisible Collection, I am responsible for managing relationships with the key designers in the platform, ensuring that their needs are met. My role require me to be the main point of contact for these designers and to maintain a deep understanding of their business goals and objectives.My day-to-day responsibilities include- Representing the assigned key account internally as an ambassador towards all aspects of business- Collaborating with the sales team providing guidance on product availability, lead times, pricing and technical specifications- Coordinating with the logistics team to ensure that products were delivered on time and installed properly and any after-sales services are handled efficiently - Using key performance indicators, such as client satisfaction, product performance, and revenue to improve our overall service and processes- Producing strategic plans for the key accounts, hand in hand with the sales managers and company management, identifying key actions to increase sales and improve processes- Ensuring up to date and in-depth knowledge of the key accounts collections within the company and centralize communication between the sales team and key accounts- Providing structured key account feedback on TIC\'s platform and processes

Paris-Pantheon-Assas University

Master's degree, Management et Commerce International

Académie militaire de Saint-Cyr Coëtquidan

Leadership, Management & Gestion de crise

Université Paris 8

Master's degree, Management and International Trade

Pontifícia Universidade Católica de São Paulo

Bachelor of Business Administration (B.B.A.), Business Administration and Management, General