Fernanda Capalbo
- Role
- Program Management Lead, Smb Sales - Latin America at Pinterest
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Fernanda Capalbo
Professional with +10 years of experience in operations and project management in tech…
Experience
Program Management Lead, Smb Sales - Latin America
Sep 2022 — Present
Leader of the Global Quality Assurance workstream defining team scope, roles and responsibilities, KPIs and project roadmap - Global Program Manager for the Account Management team, aligning priorities and program scope and requirements with Sales Leaders across regions to standardize processes/KPIs across multiple vendors - LATAM Customer Success Program launch, establishing benchmarkings for CSAT/NPS, delivering insights with recommendations of key actions that the operations team can leverage and an improvement project roadmap - Assessment of new tools or automations to increase revenue across regions setting a long/near term roadmap and priorities. Implementation a new LATAM sales channel (Whatsapp) that speeded up activations working with multiple cross-functional stakeholders
Skills
- Assuntos Regulatórios
- Microsoft Office
- Inovação Aberta
- Cadeia De Suprimentos
- Gestão De Inovação
- Parcerias
- Gestão De Parceiros
- Cadeia Fria
- Inglês
- Regulatory Affairs
- English
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