Fern Snailham

General and Commercial Manager @City Of Newcastle Golf Club

Newcastle Upon Tyne, GB

As the General and Commercial Manager at City of Newcastle Golf Club, I am responsible for overseeing the Club’s operations and driving business growth, while maintaining our reputation for excellence. My role blends strategic leadership, operational management, and commercial development to ensure both the short-term success and long-term sustainability of the Club.Key Responsibilities:Operational Oversight: Manage day-to-day operations of the golf course, clubhouse, and hospitality facilities, ensuring smooth delivery of services to members and guests.Business Growth: Lead efforts to increase revenue through membership drives, corporate partnerships, events, and sponsorship opportunities.Financial Management: Oversee the Club’s budgeting, financial reporting, and cost control to maintain profitability and achieve financial targets.Team Leadership: Manage a team of staff across multiple departments, fostering a culture of collaboration, continuous improvement, and high performance.Member Experience: Ensure a welcoming and exceptional experience for all members and guests, driving customer satisfaction and retention.Marketing and Promotion: Develop and execute marketing strategies to promote the Club’s services, facilities, and events, enhancing visibility within the local and golfing community.Compliance and Safety: Ensure the Club adheres to all relevant health, safety, and regulatory standards.

University of Sunderland

Business Management, Business