Fergus H
Learning & Capability Manager, Fincrime Hub @NatWest Group
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WORK HISTORY
Learning & Capability Manager, Fincrime Hub @NatWest Group
Manchester, GB
Senior Manager leading teams of financial crime learning professionals designing and delivering strategic training solutions across large global bank. Responsible for leading team strategy and transformation aligned to FinCrime Hub and wider bank approach. This includes successfully growing colleague engagement with learning products and services, driving skills agenda, oversight of professional qualifications and graduate Programmes, learning Academy, strategic projects, launching new products and services to build colleague capability. Additional responsibilities during time in role include successful launch of FinCrime Academy, management of our facilitation function to deliver peak performance, leading on a range of initiatives in support of operational and technical capability within the financial crime function and wider bank.
EDUCATION
Margaret Danyers College
A Levels, Economics, General Studies, Mathematics, Media Studies
The University of Salford
BA(Hons) Television and Radio, Communication and Media Studies
Bramhall High School
GCSEs, Combined Sciences, Design & Communication, Economics, English, Humanities, Mathematics
SKILLS
ABOUT FERGUS H
A highly enthusiastic, results-driven professional working in Financial Crime. Experienced in leading high-performing teams to deliver tangible business improvements and capability uplift across a wide variety of business areas.Key Skills• Leadership Skills – Highly regarded line manager / matrix-manager who can drive performance of teams based across multiple locations within an operation. Able to balance delivery of team against objectives and developing capability and performance of others. • Delivery of key capability assets – Led the delivery of FinCrime Academy, supporting colleagues within business and wider bank to develop their financial crime capability through a rich digital curriculum, career journeys, access to professional qualifications, current insights and a dedicated community of practice.• Engagement and Stakeholder Management – Excellent engagement and stakeholder (up to senior exec level) management skills shown through delivery of cross-divisional projects, business operational performance and engaging Divisional Exco sponsors.• Leading Service Improvement – Skilled in engaging employees in service improvement activity through leading the Simplifying Customer Life / Simplifying the Bank framework within Operational businesses.• Project Management – BQF Accredited Lean Six Sigma Black Belt, experienced in the design and delivery of Service Improvement / Change against challenging objectives and timescales, often spanning multiple business areas. • Leading MI & Reporting function within Operational business – Accountable for the MI and reporting function for a key Operations business. Management and production of business stakeholder packs up to executive level. Driving enhancements in customer journey reporting and analytics, working with stakeholders to use MI to delivery tangible business improvements.
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