Ferdinand Marrero
Sr. Consultant at Deloitte | US Veteran | Top Secret Clearance
- Role
- Sr Servicenow Consultant at Deloitte
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Ferdinand Marrero
U.S. military veteran and cybersecurity professional supporting federal agencies and defense operations. Well-versed in classified environments, personnel security clearance support, and documentation processes in compliance with DoD and government standards. Skilled in processing secure access requests, resolving service tickets, and training personnel on classified communication systems and clearance procedures.Demonstrated efficiency in building strong cross-functional relationships across research and development, engineering, data governance, quality assurance, service delivery, and end-user teams. Experienced in using platforms such as ServiceNow, Jira, Remedy, and vKesi to manage onboarding, clearance, and workflow processes. Known for managing multiple priorities under pressure while maintaining strict compliance and delivering exceptional internal service.Bilingual (Spanish) professional with an active Top-Secret clearance and CompTIA Security+ certification.
Experience
Sr Servicenow Consultant
Oct 2021 — Present · Orlando, FL, US
In my role as a ServiceNow Consultant: • Resolved technical issues and automated service request workflows using secure platforms, reducing manual handling time by 40%. • Managed onboarding and offboarding workflows through platforms like vKesi, assisting personnel with access provisioning, clearance tracking, and account setup. • Supported classified access workflows and documentation for the U.S. Air Force VAULT program, impacting more than users across secure systems. • Reviewed and processed access change requests, eligibility records, and system permissions using ServiceNow and Jira. • Ensured compliance with DoD and NIST standards for data handling; contributed to internal audits and continuous process improvement.
Education
SANS Technology Institute
Applied Cybersecurity Certificate, Cybersecurity
University of Maryland Global Campus
Bachelor of Science - BS, Computer Networks and Cybersecurity
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