Feras Alejandro Klenk
- Role
- Sr Ux Researcher, Client Engagement at Edward Jones
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Feras Alejandro Klenk
I am a seasoned user experience (UX) researcher with over 10 years of combined experience…
Experience
Sr Ux Researcher, Client Engagement
Aug 2022 — Present
Plan and execute discovery and evaluative research projects on a regular cadence to inform product strategy and direction. •Organize fieldwork studies in branch offices to understand user behavior and needs in a holistic context. •Conduct user surveys on a quarterly basis to gauge the performance of internal Edward Jones tools and applications. •Analyze user sentiment biweekly on XM experience dashboards to uncover issues and opportunities. •Collaborates and supports business areas and objectives that align with firm, division, and department priorities with a focus on user experience.
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