Feras Zahra
Product Management | Data Analyst | Computer Skills Data Analytics Specialist | Tech Savvy Computer Skills & Data Analytics Expert Data Analyst | Tech Enthusiast
- Role
- Field Services Technician i at Astreya
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Feras Zahra
Multifaceted IT Team Lead and Data Analyst with over 8 years of combined experience in…
Experience
Field Services Technician i
Apr 2025 — Present · US
As a Field Service Technician at Astreya, I provide high-quality end-to-end onsite and remote technical support in a fast-paced, customer-centric environment. I specialize in ensuring seamless hardware deployment, workstation setup, and AV/conference room functionality while maintaining a strong focus on customer satisfaction and operational efficiency.Key Responsibilities & Achievements:Deliver frontline user support, troubleshooting technical issues and ensuring smooth setup for end users.Manage and track IT assets, inventory, and e-recycling using data management tools to maintain accuracy and compliance.Diagnose, repair, and support hardware (laptops, desktops, peripherals) and mobile devices (iOS/Android).Install and support AV equipment, ensuring audio/visual quality in conference rooms and executive spaces.Prioritize and manage IT support tickets using ITSM systems while adhering to SLAs and escalation protocols.Collaborate cross-functionally with IT teams and service partners to deliver consistent, high-quality support.Maintain a strong commitment to health and safety, technical documentation, and process improvement.
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