Femida Jaffer

Practice Demand and Resource Manager @NewRocket

Calgary, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2022 — Present

Practice Demand and Resource Manager @NewRocket

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EDUCATION

N/A

UCL

Bachelor of Arts (B.A.) Honors

SKILLS

Business AnalysisManagementLeadershipMicrosoft Sql ServerBstMicrosoft OfficeItilBusiness Process ImprovementTroubleshootingServicenowBusiness ProcessTeam LeadershipProject ManagementCustomer ServiceActive DirectoryIncident Management

ABOUT FEMIDA JAFFER

A bilingual (French and English) global resource manager who can efficiently set up projects, manage utilization, interact with consultants, sales, project managers and management team to address resource needs. I am passionate about providing the best client support in a diplomatic and efficient manner. Treat people the way you want to be treated which is with respect and kindness, this is my motto. Educating/Mentoring and providing guidance whenever necessary as well as going out of my way to provide assistance.Skill and Attributes• Proficient with Microsoft Office applications including Word, Excel and PowerPoint • Strong listening, interpersonal, written, and oral communication skills• Excellent problem solving skills and leadership skills• Ability to effectively prioritize and execute tasks in a fast paced environment• Able to work independently and as a team member with little supervision

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Femida Jaffer — Practice Demand and Resource Manager at NewRocket in Calgary, AB, CA | Unifers