Femi Merit
Senior Service Desk Analyst @Capita
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2023 — Present
Senior Service Desk Analyst @Capita
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As a Senior Service Desk Analyst at Capita, I have elevated our service desk operations, leading a team passionate about delivering exceptional support. My focus on innovation in handling both hardware and software issues has resulted in a 25% reduction in resolution times, earning us the \'Team of the Year\' award for our exemplary service.
EDUCATION
2012 — 2015
Coventry University
Computer Networking and Communication Technology
ABOUT FEMI MERIT
Nine years of experience across enterprise application support and data reporting in…
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