Femi B.

About Femi B.

Results-driven Business Analyst with 6+ years of experience delivering enterprise technology solutions across healthcare, IT service management, and e-commerce operations. Expert in requirements gathering, process optimization, system integration, and Agile (SAFe, Scrum) delivery. Skilled at bridging business needs with technical solutions to enhance operational efficiency, improve service desk performance, and drive POS modernization. Proficient in Jira, Confluence, ServiceNow, Lucidchart, MS Visio, and Power BI. Recognized for data-driven decision-making, stakeholder collaboration, and successful project execution in complex environments.

Experience

1. Business Analyst

   CVS Health

   Sep 2021 — Present

   Facilitated Agile ceremonies including sprint planning, daily standups, and retrospectives, leveraging JIRA and Confluence to improve backlog visibility and increase sprint velocity.• Collaborated with cross-functional teams to streamline workflows using MS Project and Slack, ensuring on-time delivery of project milestones.• Gathered and documented requirements by creating BRDs, FRDs, and Use Cases, which reduced rework by 15% through clear alignment with business stakeholders.• Designed detailed wireframes and process flows in MS Visio and Lucidchart, enhancing stakeholder understanding and accelerating approval cycles.• Conducted stakeholder workshops and refined acceptance criteria using Mockups, Miro, and Figma, resulting in improved customer satisfaction scores by 18%.• Analyzed healthcare datasets using SQL and advanced Excel functions (Pivot Tables, VLOOKUP, Macros), delivering actionable insights that improved claims accuracy.• Built interactive dashboards in Power BI and Tableau, enabling executives to track KPIs in real time and supporting improvement in operational efficiency.• Coordinated User Acceptance Testing by creating and executing test cases in Zephyr and HP ALM, ensuring defect resolution rates improved by 30%.• Implemented Agile best practices by aligning with SAFe and SDLC frameworks, standardizing delivery processes across 3 scrum teams and reducing release cycle times.• Led cross-department initiatives with strong communication, critical thinking, and decision-making skills, resolving conflicts quickly and driving consensus across stakeholders.

Education

• Western Governors University

  Bachelor of Science - BS, Information Technology Management