Felton Offard

About Felton Offard

As an enterprise account manager, my role is anchored in robust customer relations and sophisticated freight management that have led to a 36% quarterly increase in account net revenues. I’ve successfully exceeded weekly salesforce KPIs by a staggering 200% and consistently surpassed monthly quotas by 25% or more. With a firm grasp on data-driven decision-making, I\'ve harnessed the power of Tableau to slash accessorial costs by half, while nurturing my relationships to grow accounts, and maintain customer KPIs of 96%+. My knack for upselling has not only won new business but also catapulted a key customer\'s net revenue by 500% in a single quarter, embodying my commitment to excellence and growth.

Experience

1. Enterprise Account Manager Ii

   Uber Freight

   Sep 2022 — Present · Chicago, IL, US

   Managed a book of business, driving 36%+ QoQ net revenue growth.• Consistently exceeded weekly Salesforce KPIs by 200%.• Surpassed monthly quotas and attainment goals by 25%+.• Doubled load volume in Q1 2023.• Increased a key customer’s net revenue by 500% in Q1 2023.• Leveraged Tableau data to reduce accessorial costs by 50% year-over-year.• Maintained 96%+ customer KPI compliance month over month.• Upsells current customers to win new business and grow multiple accounts.• Leads business reviews•Trains teams on new accounts•Develops process and system improvements to continually raise the bar of execution• Participates in the development, implementation, and automation of critical business processes and tools to record the sales process, forecasting, pipeline management, and performance metrics• Works with customers to continually seek new solutions for their logistics challenges• Handles any issues that come up in the normal operation of freight movement• Speaks to core operational and growth metrics with the management team• Serves as a partner to our sales team anticipating challenges and presenting solutions to support business objectives• Uses data to make decisions.

Education

• The University of Texas at Arlington

  BA Public Relations, Public Relations, Advertising, and Applied Communication

  2011 — 2014

Skills

• Telephone Skills
• Social Media
• Data Entry
• Microsoft Powerpoint
• Critical Thinking
• Hospitality
• Marketing
• Retail
• Training
• Customer Satisfaction
• Outlook
• Marketing Communications
• Facebook
• Community Outreach
• Event Planning
• Merchandising
• Social Networking
• Access
• Social Media Marketing
• Customer Service
• Microsoft Word
• Spanish
• Inventory Management
• Retail Sales
• Fundraising
• Leadership
• Microsoft Excel
• Powerpoint
• Cashiering
• Editing
• Press Releases
• Microsoft Office