Felix Ng

About Felix Ng

Information Technology LeaderSeasoned IT professional with over 15 years of experience driving digital transformation and enabling business growth through technology. Core competencies include:IT Governance & Risk Management - Developed risk frameworks, control assessments, and reporting to strengthen cyber resilience and data protection for two major global banks.Application Development & Delivery - Led numerous initiatives to build, implement and support critical business applications. Ensured seamless integration and delivery of enterprise-wide systems.Process Optimization - Improved efficiency of IT operations by automating processes and re-engineering change and incident management procedures.Stakeholder Engagement - Collaborated with leaders across technology, compliance, legal, and business units to align on priorities and execute complex strategic programs.Communication & Influence - Advised senior executives on technology risks and opportunities. Created presentations and digestible reports to educate staff and drive adoption of new security controls.Trusted advisor who bridges IT and business objectives. Known for enhancing information security, delivering innovative solutions, and enabling meaningful business outcomes through technology. Ready to leverage extensive experience to make an impact in a progressive organization.

Experience

1. Senior Risk Analyst, Chief Risk Office

   USAA

   Feb 2021 — Present · San Antonio, TX, US

   Provided crucial oversight for the Enterprise Portfolio Management Office (EPMO) and built strong relationships with risk partners across the enterprise.Led essential IT risk and compliance initiatives, such as Process/Risk/Control Inventory (PRCI), Risk and Control Self-Assessments (RCSA), issue management, policy reviews, and Key Risk Indicators (KRI).Conducted thorough risk assessments of EPMO processes and controls for IT projects and programs.Ensured the quality of regulatory IT exam artifacts through meticulous review, contributing to examination readiness.

Education

• Ohio University

  BBA - Bachelor of Business Administration, Management Information Systems, Accounting

• Ohio University

  MBA - Master of Business Administration, Finance

Skills

• Microsoft Office
• Html
• Security
• Cybersecurity
• Project Management
• Application Security
• Research
• Security Awareness
• Information Technology
• Customer Service
• Vendor Management
• Sdlc
• Software Development Life Cycle (Sdlc)
• Management
• Production Support
• Business Analysis
• Itil
• Unix
• Information Security
• Windows
• Process Improvement
• Information Assurance
• Change Management
• Disaster Recovery
• Vulnerability Assessment
• Microsoft Excel
• Risk Assessment
• Risk Management
• Analysis