Felix Jandel
Sr Customer Success Manager @Linkedin
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WORK HISTORY
Sr Customer Success Manager @Linkedin
Munich, DE
H1 FY26 AI & Innovation Award Nominee · DACH GTM Champion, LinkedIn Hiring Assistant · EMEA & LatAm Gainsight Champion- Enterprise Strategic Advisor: Manage a multi-million dollar ARR portfolio of multinational enterprise customers, including DAX40 clients, ensuring long-term retention and value realization- Go-To-Market Champion for AI & Innovation: Serve as the regional GTM CS-lead for the DACH market, spearheading the adoption of LinkedIn’s first agentic AI platform (Hiring Assistant) to help enterprise clients maximize hiring ROI- Executive Leadership & Enablement: Design and lead executive business reviews and enablement workshops for C-suite stakeholders, translating complex AI capabilities into measurable business outcomes- Cross-functional Voice of Customer: Act as the primary conduit between customers and internal Product, Sales, and Engineering teams to influence the product roadmap, drive growth, and mitigate churn- Global Implementation Lead: Selected for a global \"Tiger Team\" to implement Gainsight across the worldwide CS organization, improving customer health visibility at scale
EDUCATION
Steinbeis-Hochschule Schools of Next Practices
Master of Science (M.Sc.), Management & Innovation
University of Regensburg
Bachelor of Science (B.Sc.), Business Administration
Universidad de Córdoba
Bachelor of Science (B.Sc.), Ciencias Empresariales
SKILLS
ABOUT FELIX JANDEL
I am an outcome driven leader and AI strategist with extensive experience driving adoption and ROI for complex enterprise products. I specialize in translating strategic goals into scalable programs that improve retention and value, especially for multinational organizations and DAX40 clients. By combining high level technical fluency with a product mindset, I help enterprises operationalize innovative technology - including agentic AI - to achieve measurable business outcomes.
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