Adriano Felix
Project Management | Scrum Master | PSM1 | PMO | Product Owner | Kanban | Agil | Business Intelligence | Continuous Improvement | Digital Transformation
- Role
- Project Management Consultant at Felix Consulting
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Adriano Felix
The professional with over 15 years of experience in project management across various…
Experience
Project Management Consultant
Nov 2024 — Present
Designed and deployed a customer service transformation strategy, leading to measurableincreases in NPS and resolution time.Implemented continuous improvement cycles using Lean principles and KPI-basedfeedback loops.Created executive-level dashboards and performance reports for decision-making.Led digital transformation of customer support and CRM flows.Improved mailing segmentation strategy, boosting campaign conversion by 15%.Implemented contact data governance best practices for personalization and engagement.Redesigned end-to-end logistics workflows across multiple job sites.Reduced logistical delays by 30% through inventory control enhancements and cross-teamcoordination.Oversaw logistics optimization, improving material delivery tracking and client satisfactionmetrics.
Education
Estácio
MBA - Information Security
2016 — 2017
Estácio
Information Systems
2006 — 2010
Estácio
MBA - Project Management
2011 — 2013
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.