Felix Mathew

About Felix Mathew

22 years of professional work experience in various roles (operations, consulting, project management, transition, and transformation). 16+ years\' experience in directly managing delivery teams and heading service lines for customers ranging from Brands, Media Publishers, Investment Banks, and Consulting firmsServices managed – Presentation Graphics, Design Services, Print and Digital Advertising Production, image Services, Managed Services, Content Migration (CMS), and Learning Management Services (LMS). Setting up and managing large multi-shore and multi-vendor engagement/teams in India and the PhilippinesStrong customer relationships spanning the US, the UK, Asia, Australia, and New Zealand. Possess strong data skills to lead and drive Continuous Improvement initiatives for the Firm and for customers. Onsite experience liaising directly with Investment Bankers, Asset Managers, Sales Managers, Sales Reps, onshore staff, and Leadership teams. Experience in client service and business development; account transition and implementation; and all areas of staff management, including supervision, evaluation, coaching, and mentoring. Extensive experience in managing and streamlining local and global work queues and processes. Identify client needs and exercise judgement in offering solutions; be extremely responsive to clients’ requests and deadlines. Customer oriented with an unwavering commitment to service quality. Adaptable to change, with a proven ability to learn and be effective in new business environments. Administered all functions relative to hiring of staff, appraisals, training, coaching, career/professional development, morale, and counselling. Strengths- Operations / Project / Account / Transition Management- Cross-functional Support and Drive Organisational Values- Process, Customer and Corporate Governance- Process Mapping, Analysis and Driving Excellence- Lean Concepts - Performance and Change Management- Pricing - P&L Management and Driving Cost Efficiencies - Data Analysis and Presentation- Business Continuity and Risk Assessment/Management- Target setting- Provide day-to-day leadership to various technical, professional, and administrative personnel engaged in specified project activities, as appropriate to the position

Experience

1. Director Operations

   Omnicom Global Solutions

   Aug 2023 — Present · Bangalore Urban, IN

Education

• Fatima Devi English High School

  Secondary School Education, General Studies

  1984 — 1996

• Prahaladrai Dalmia College for Commerce and Economics

  Bachelor in Commerce, Accountancy and Economics

  1996 — 2001

• National Institute of Information Technology

  Honors Diploma, Network Centered Computing

  1998 — 1999

Skills

• Team Management
• Long-Term Customer Relationships
• Process Optimization
• Business Development
• Analysis
• Offshoring
• Cross-Functional Team Leadership
• Crm
• Vendor Management
• Customer Engagement
• Publishing
• Business Process Improvement
• People Management
• Project Execution
• Cost Management
• Service Delivery
• Business Process Mapping
• Outsourcing
• Solution Implementation
• Process Management
• Bpo
• Software Documentation
• Client Engagement
• Project Management
• Managed Print Services
• Management
• Training
• Documentation
• Transition Management
• Project Implementation
• Leadership
• Operational Delivery
• Process Mapping
• Recruiting
• Operations Management
• Mis
• Consulting