Felix Fischer
CEO & Founder @Ryoshi Gmbh & Co. Kg
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WORK HISTORY
CEO & Founder @Ryoshi Gmbh & Co. Kg
Stuttgart, DE
Founded RYOSHI in 2019 to bring the methodology of Lean manufacturing and Six Sigma into IT service management. Work with IT managers and directors at large enterprises across process improvement, ITSM tool implementation, and service design. Projects have delivered results including a 92% reduction in ticket age, a 66% reduction in incident lifetime, and a nine-month full ITSM tool migration involving 100+ employees.
ABOUT FELIX FISCHER
There\'s a pattern that shows up in almost every large IT organization.Smart, committed people. A ticket system full of work. And a service operation that somehow still feels unpredictable — where a new joiner\'s laptop isn\'t ready on Day 1, where SLAs keep slipping, where every week looks like the last one.The problem is rarely the people. It\'s that nobody ever designed the service to work reliably. The rigour that manufacturing applied decades ago — Lean principles, Six Sigma methodology, process measurement, quality management — never fully made it into IT service management. Best practices describe what to do. They don\'t tell you how to make it measurably better.That\'s the gap I\'ve spent the last seven years closing.My name is Felix Fischer. Through RYOSHI, I work with IT managers and directors at large enterprises to build service operations that run by design, not by luck.The results are concrete.At a large construction company, a lease exchange process was generating constant complaints — manual steps, media breaks, no visibility. After structured process analysis and targeted improvements, ticket age dropped by 92% and the automation rate tripled from 11% to 33%.At a global pharmaceutical company, the central IAM service had been missing its SLA for months. A Six Sigma DMAIC project identified the root causes. Incident lifetime fell 66% — from six days to two.And when a large enterprise decided to replace their historically grown ITSM tool — a project most CIOs tackle once in a career — we ran an unconventional selection process involving all 100 IT employees, built broad consensus in three months, and completed a full go-live in nine months. The migration included the entire CMDB, more than ten technical APIs, and hundreds of implemented workflows. 580 Jira tasks. Delivered.What makes these projects work is not a framework certification or a new software license. It\'s applying the discipline of Lean and Six Sigma to the processes, data, and people already inside your organization — and knowing how to orchestrate them together.If that\'s the problem you\'re sitting with, I write about it regularly.Or book a direct conversation: ryoshi.de/en/talk/
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