Felix Chang
Director of UX Research at Teladoc Health
- Role
- Director of User Experience Research at Teladoc Health
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Felix Chang
I lead multidisciplinary teams and partner with industry-leading organizations to create more responsible futures through strategy, experience research, and design.Whether building human-centered and systems thinking capacity across international non-profits or helping healthcare organizations introduce new offerings and improve health outcomes, I always strive to inclusively center communities and people in the product development process.
Experience
Director of User Experience Research
May 2025 — Present
Lead and grow team of UX Researchers who evolve Teladoc’s virtual health services, consumer app, & devices for 100M eligible members; coach and promoted 66% of direct reports; facilitate team conference presentation, mentorship, and training opportunitiesIncreased UXR team study capacity by 66% in 2023 despite 37.5% vendor budget reduction via cross-team prioritization, coaching, outsourcing, research democratizationDefined 3-year Product Experience strategyLed UX research to shape app redesign, increasing virtual therapy bookings by 30%, primary care revenue by 322%, & prioritized efforts to decrease page load times by 70%Advance inclusion through accessibility testing resulting in 5 app resolutions; require equitable recruitment in all studies (50% BIPOC participants; disability representation)Build & develop teams, co-created and operationalized a Product Skills Growth Toolkit referenced 4,700 times, coached 20 managers on using the Toolkit with direct reports; Interviewed 49 cross-discipline candidates, Sr. Director & below; revised career laddersNamed one of the World’s Most Innovative Companies by Fast Company, Teladoc Health delivers whole-person virtual care spanning primary care, chronic condition management, mental health, and more.
Education
Stanford University
B.A., with Honors in Cognitive Psychology
2009 — 2013
Central High School
Valedictorian
2005 — 2009
Skills
- Information Architecture
- Usability Testing
- Research
- Post Production
- Qualitative Research
- User Experience Design
- Cinematography
- Public Speaking
- Spanish
- Teaching
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