Felix Brooks
Risk & Fraud Associate
- Role
- Risk & Fraud Associate at BetMGM
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Felix Brooks
Objective: To obtain a challenging position with growth potential. Utilizing various…
Experience
Risk & Fraud Associate
Sep 2021 — Present · Jersey City, NJ, US
Working Remotely I Monitor real-time queues and identify high-risk transactions within the business portfolio. Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft, and similar other risks. Identify fraudulent transactions and cancel them from further processing Resolve queued transactions within the service level agreements to reduce potential revenue losses. • Interact with banks and customers to validate the information and to confirm or cancel authorizations. Resolve customer issues within the scope of existing service level agreements. Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. Maintain fraud analysis models to improve efficiency and effectiveness of company systems. • Ensure confidentiality of all information collected during an investigation. Determine existing fraud trends by analyzing accounts and transaction patterns. Identify system improvements to prevent fraudulent activities. Recommend anti-fraud processes for changing transaction patterns and trends. Recommend new software tools used for fraud detection, prevention, and reporting activities. Generate suspicious activity reports and risk management reports for Managers.
Education
Niagara University
Major: Computer Science (Two semesters completed), Only Two Semesters Completed
1994 — 1994
Skills
- Business Strategy
- Due Diligence
- Call Center
- Credit Cards
- Financial Risk
- Banking
- Risk Management
- Debt Settlement
- Credit
- Software Documentation
- Credit Analysis
- Leadership
- Entrepreneurship
- Credit Risk
- Portfolio Management
- Loans
- Account Reconciliation
- Marketing
- Customer Satisfaction
- Fraud
- New Business Development
- Financial Services
- Accounts Receivable
- Accounting
- Business Development
- Call Centers
- Payments
- Data Entry
- Customer Service
- Management
- Team Building
- Finance
- Loss Mitigation
- Financial Analysis
- Payroll
- Analysis
- Negotiation
- Strategic Planning
- Marketing Strategy
- Sales Management
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