Felippe Paiva
Principal Product Manager, Digital Experience
- Role
- Principal Product Manager, Customer Experience Design at Intelsat
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Felippe Paiva
I lead initiatives that shape the future of our digital ecosystem, bringing AI, mobile experiences, marketplace capabilities, and customer portals into one cohesive vision. My focus is to elevate the digital journey end-to-end, ensuring clarity, simplicity, and meaningful value for our global users.For over 15 years, I’ve combined commercial and technical expertise in satellite communications to help customers achieve success. My work centers on building strong partnerships, understanding user needs, and turning insights into modern, scalable product strategies that transform how customers interact with multi-orbit solutions.
Experience
Principal Product Manager, Customer Experience Design
Jun 2024 — Present · Tysons Corner, VA, US
Deliver comprehensive User Journeys and Persona Designs for each product, ensuring aholistic understanding of our customers and their needs- Create elaborate and detailed overviews of every step and interaction a customer experienceswith Intelsat from the pre-customer stage to after a service is sourced and delivered; Document internal processes related to customer experience, identify gaps that hinder idealjourneys and collaborate with other teams to recognize/rectify these opportunities- Lead the charge in tracking and measuring progress against implemented enhancements tovalidate Product Development solution effectiveness, continually optimizing service delivery- Solve and prevent future rise of complex problems that have a broad impact to the business- Assess Intelsat’s existing digital platform landscape, drawing insights from UX metrics, andmake strategic recommendations to enhance operational processes and drive highercustomer satisfaction- Demonstrate expertise in subject matter relevant to develop a single, long term CX Designstrategy for the company, avoiding multi-discipline redundancy and duplicative efforts; Provide timely feedback for improvement of our strategies by designing an encompassingcurriculum for existing team members and new hires to become acquainted to CX Designmetrics and practices- Provide simple and concise summaries of complex ideas for other to quickly grasp andunderstand utilizing examples and parallel industries to bring actions into context.
Education
Universidade Veiga de Almeida
Bacharelado em Administração de Empresas, Administração
2010 — 2013
Pontifícia Universidade Católica do Rio de Janeiro
Master of Business Administration (MBA), Gestão Comercial e de Vendas
2015 — 2016
University of Maryland
Master of Professional Studies (MPS) , Product Management
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