Felipe Pra de Mello
Quality Assurance Auditor @bet365
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WORK HISTORY
Quality Assurance Auditor @bet365
Stoke-On-Trent, GB
EDUCATION
Universidade do Sul de Santa Catarina
Bachelor of Business Administration - BBA
SKILLS
ABOUT FELIPE PRA DE MELLO
With over 15 years of experience in sales and customer service, I am a Quality Assurance Associate at Conduent, where I support Google by monitoring and evaluating a team of agents that provide customer support in Portuguese for various Google products, such as Google for Families, Google Play, Google Pay and Android Apps. I am skilled in quality assurance, customer service, auditing, sales, and marketing on-line. I also hold certifications in contributing as a virtual team member and building customer relationships in a virtual environment. I am passionate about ensuring the quality of customer interactions and implementing quality improvement initiatives. I collaborate with team leads, managers, and trainers to address quality-related issues and deliver targeted training programs. I am a highly organized and detail-oriented individual with strong analytical and problem-solving skills. I am also a team player with a positive mindset and a willingness to learn and go the extra mile.In my free time, I like cycling, camping and hiking. I also like to spend my free time with my family and play video games :)
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