Felipe Fassarela
IT Service Delivery Manager @Radisson Hotel Group
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WORK HISTORY
IT Service Delivery Manager @Radisson Hotel Group
EDUCATION
UNESA
Análise e Desenvolvimento de Sistemas
ABOUT FELIPE FASSARELA
I’m an experienced IT Director specialized in driving large-scale technology projects for luxury hotels — from new openings to full infrastructure renovations.Over the past decade, I’ve led complex initiatives involving pre-opening tech setups, brand transitions, digital innovation, and system integration (PMS/POS, Wi-Fi, Cloud, Guest Experience platforms), always ensuring that technology enhances service and brand standards.At The Palace, a Luxury Collection Hotel – Marriott (Madrid), I successfully managed the complete IT renovation and rebranding project — covering 470 rooms, F&B venues, and MICE spaces — while keeping the hotel fully operational.I thrive in multicultural environments where hospitality meets innovation. Whether launching a new property or revitalizing an iconic one, I bring strategic thinking, hands-on leadership, and a deep understanding of guest-centric tech.Key Focus Areas:– New Hotel Openings & Pre-Openings;– Tech Renovations & Digital Upgrades;– Infrastructure Modernization;– System Integration;– Regional Service Delivery & Vendor Management. Currently based in Madrid | EU Passport
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