Felipe Torres

About Felipe Torres

I specialize in collaborating with software developers to evaluate the feasibility and implementation of new features and enhancements for products. With a focus on prioritization, I work closely with the tech team to assess the entitlement of each initiative, while remaining passionate about bridging the voice of the customer with the business needs.

Experience

1. Sr Program Manager, Product

   Amazon

   Jan 2024 — Present · Seattle, WA, US

   Define business and product strategy, handling complex product development and business management scenarios that require high judgement decisions for maximum return on investment (SROI).• Effectively establish, prioritize and negotiate resources to unblock teams, increase the speed of delivery and manage critical escalations.• Make high judgement trade-off decisions (time vs. effort vs. features) between short-term and long-term needs when delivering results.• Leverage data to establish vision, goals, tenets, roadmap, decision narratives, status updates, and key performance indicators for senior leadership.• Consult with internal support functions and use tech to identify and develop efficiencies in the appropriate monitoring and evaluation tools to quantify and track the impact of initiatives.• Serves as point of escalation for program deployments; performing basic triage as needed• Partner with Product Managers and Engineers to drive alignment across users/customers where there are opportunities to drive standard work• Provide direction and influence priorities across partner teams to ensure necessary technical tooling, product, and resource allocation needs are met ahead launch• Develop strategies for how product launches will be executed, with particular focus on customer experience and upstream/downstream process and technology/tools/product impacts• Develop robust Launch Plans to achieve a successful product deployment, including related task-level details• Manage the Launch Plan through for assigned releases; often juggling multiple releases simultaneously• Directly execute certain activities in the Launch Plan• Partner with multiple large teams globally – both business and technical – to achieve successful product launches• Prioritize competing demands, scoping large efforts, and negotiating timelines where necessary to optimize deployment and ensure a positive customer experience

Education

• Universidad Estatal a Distancia de Costa Rica

  Associate's degree, Computer Science

• Universidad Estatal a Distancia de Costa Rica

  Bachelor's degree, Computer Engineering