Felipe Rodrigues

Trust & Safety Analyst (Content Moderation) @Accenture

Dublin, IE

Managed Content Integrity: Reviewed and moderated high volumes of user-generated content (UGC) across Meta\'s platforms (e.g, Facebook, Instagram), enforcing Community Standards to ensure user safety and platform integrity.• Policy Enforcement: Applied complex, multi-jurisdictional policy guidelines to diverse and sensitive content, making timely and high-accuracy decisions on violations (e.g, hate speech, graphic violence, illegal content).• Quality & Productivity: Consistently met or exceeded strict Service Level Agreements (SLAs) for both content review volume and decision accuracy in a high-pressure, 24/7 operational environment.• Operational Excellence: Contributed to process refinement by providing critical feedback on policy ambiguity and moderation workflows, promoting continuous improvement within the Trust & Safety operations.• Risk Mitigation: Acted as a front-line defense against the spread of non-compliant content, directly supporting the client\'s global strategy for online safety and brand protection.