Felipe Capusso
Country Manager | Sales, Marketing, Customer-centric Culture | CX, CRM, Customer Journey
- Role
- Country Manager, Usa at Aktie Now Us
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Felipe Capusso
Driven Country Manager with a proven track record of spearheading successful operations…
Experience
Country Manager, Usa
Jul 2022 — Present · Los Angeles, CA, US
Oversee all branch operations in the USA, including Sales, Marketing, Finance, Hiring, and Operations.Successfully launched US operations in mid-2022, leading to exponential growth and over 50 sales by the end of 2023- Established Aktie Now as one of Zendesk\'s Strategic Partners for 2024, positioning the company as a key player in the CX industry- Selected for a program to boost SMB sales across Zendesk in the US, driving revenue growth and market expansion- Developed strategic partnerships and collaborations with key industry players, including BPOs, to expand business opportunities and enhance service offerings- Created and implemented operational processes, offers, proposals, and pipeline strategies tailored for the US market, contributing to streamlined operations and increased efficiency.
Education
ETEC - Escola Técnica Estadual de São Paulo
Technician
2002 — 2004
USCS - Universidade Municipal de São Caetano do Sul
Bachelor of Business Administration - BBA
2006 — 2009
Ernst Young University (Harvard Association)
Harvard Manage Mentor
2011 — 2011
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