Felicity Deacon

WORK HISTORY

ABOUT FELICITY DEACON

A motivated business professional with excellent leadership, people and project management skills coupled with delivery of exceptional customer service. Highly organised, with commitment to ensure attainment and surpassing of targets and goals, I have a track record of achieving strong results within the Data Management, IT Security and Telecommunications industries. I lead transformation of processes, create a culture of empowerment and ownership, efficiently consult and negotiate with management to ensure successful execution of change processes. Considerable experience has been gained in designing effective business account plans, developing and maintaining strong relationships with customers and ensuring positive support experiences leading to repeat business from clients. Renowned as a motivational manager, I recommend restructuring processes, as well as coach and train staff to ensure attainment of both organisational and individual goals. I have extensive experience in collaborating with development teams and business partners to ensure successful delivery and implementation of customer solutions. Working in heavily client services orientated environments, I am an extremely confident communicator and negotiator able to develop strong working relationships at all levels. I also have an innovative approach to developing solutions for clients to ensure translation of the clients’ business requirements into specific deliverables. With exceptional problem-solving skills, data analysis and cutting-edge ideas I collaborate with cross functional teams resulting in optimal company performance and retention of customers.