Felicity Clack
Senior Account Director @Accenture Song
Bristol, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2025 — Present
Senior Account Director @Accenture Song
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EDUCATION
2003 — 2006
University of the West of England
Bachelor’s Degree, 1st Class Honours - Psychology and Tourism
SKILLS
Customer SatisfactionCrmCustomer ServiceCall CenterAccount ManagementManagementTeam ManagementB2bCall CentersProcess ImprovementCustomer ExperienceKey Account ManagementService DeliveryOutsourcingCustomer RetentionBusiness DevelopmentTeam LeadershipBusiness Process ImprovementContact CentersCustomer Relationship Management (Crm)
ABOUT FELICITY CLACK
A consultative professional with over 15 years’ experience in account management and a proven track record in designing, planning and executing high level campaigns. Passionate about creating exciting and meaningful customer experiences that fulfil clients needs and facilitate brand objectives.Adept at adding value and managing the delivery of solutions with a passion for exceeding client requirements and achieving customer satisfaction.
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