Feliciano Palacios

Language Excellence Consultant @TransPerfect

Berlin, DE

Consultant – Quality Strategyo Provided strategic and operational support for localization quality initiatives across global teams, focusing on scalable solutions and cross-functional collaboration.o Led the design and rollout of global linguistic quality management initiatives to support scalable, high-impact quality solutions.o Built and optimized language quality programs tailored to specific program goals and localization needs.o Developed, implemented, and maintained comprehensive quality plans, introducing methods to enhance quality and support knowledge retention.o Created and managed quality dashboards, defining KPIs and success metrics to track performance and drive continuous improvement.o Designed centralized feedback collection and analysis processes to inform decision-making and quality enhancements.o Conducted root cause analyses of linguistic issues, recommending targeted improvements across multiple languages.o Created and customized linguistic assets, including translation memories, terminology databases, brand/style guides, and localization guidelines.o Fostered strong communication between internal teams, community contributors, and client stakeholders to support iterative quality improvement.o Managed and analyzed data related to linguistic quality and community performance.o Produced clear, actionable quality reports, presentations, and related documentation for stakeholders.o Delivered training to partners on localization processes, tools, and quality management methodologies.

Instituto Cumbres de Caracas

High School Diploma

Universidad Metropolitana (VE)

Bachelor of Arts (B.A.)