Feliciano Ortiz
Info System Manager @UC Davis Health
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WORK HISTORY
Info System Manager @UC Davis Health
Sacramento, CA, US
August 2017 - PresentManager of the IT Service Management Team supporting UCDH IT in Incident Management, Problem Management, Change Management, Knowledge Management, Request Fulfillment, Service Catalog, Service Portal.August 2017 - December 2023 Product Manager of ServiceNow - Overseer of the day to day operations, yearly upgrades starting with Kingston up-to San Diego, implemented enhancement, developed custom apps, utilized ITSM, ITBM, suites, and the Self-Service portal.August 2017 - July 2022 Manage the daily operations of the TOC (Technology Operations Center). Daily operations are 24x7x365. About 20k users supported.
SKILLS
ABOUT FELICIANO ORTIZ
Info System Manager at UC Davis Health
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