Felicia M.
Cybersecurity & Networking Professional | IT Operations | Cybersecurity Grad | Protecting Digital Resources
- Role
- Remote Help Desk Pos Information Technology Support at The Home Depot
- Location
- Magnolia, TX, US
- LinkedIn followers
- 500 followers
About Felicia M.
Results-driven IT and Cybersecurity professional with a proven track record in…
Experience
Remote Help Desk Pos Information Technology Support
Jan 2023 — Present
Manage the diagnosis for the Self-Check Point of Sale (POS) supporting Home Depot for locations in the US.• Also, troubleshot US Registers (POS) equipment and reset passwords using ServiceNow, CyberArk, and Looker.com. • Escalate problem areas to the Cyber Security Department and NCR Contractor for further investigation.• Conduct network troubleshooting to diagnose and resolve connectivity issues, minimizing downtime and enhancing security. Execute POS hardware and software troubleshooting to preserve reliability and prevent unauthorized access.• Assist in endpoint security management, identifying and mitigating vulnerabilities across enterprise devices.Accomplishments:• Chosen to lead IT, helpdesk, and cybersecurity support for a $1.3M POS system. • Gained experience supporting POS, Skull Machines, and diverse software, decreasing downtime for locations.
Education
Sanford-Brown College-Dallas
Associate of Science - AS, Allied Health and Medical Assisting Services
2013 — 2015
University of Phoenix
Associate of Science - AS, Cybersecurity
2019 — 2021
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