Felicia Maynard
Client Services Specialist @European Wax Center
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WORK HISTORY
Client Services Specialist @European Wax Center
Maintain an 85%+ client rebooking rate by building trust, offering tailored experiences, and following up on service preferences and goals.•Drive 18% year over year growth in membership conversions by confidently explaining benefits, addressing objections, and aligning options with client needs.•Identify trends in client feedback and service history to tailor future recommendations, helping improve satisfaction scores and increase average service spend per visit by 12%.•Document and update client interactions in the CRM system (Zenoti), enabling seamless communication and contributing to a 30% increase in consistent follow-ups across teams.•Consult with 50-70 clients weekly, delivering personalized education and recommendations that support a consistent 15-20% upsell rate on retail products and service packages.
EDUCATION
American academy of cosmetology
Full Specialist
Boca Beauty Academy
Electrolysis
Palm Beach State College
Hospitality Administration/Management
ABOUT FELICIA MAYNARD
Customer Success & Onboarding Specialist | Building Loyalty, Earning Trust, and…
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