Felicia Harper
Information Technology Analyst
- Role
- Information Technology Desktop Support at Parkland Health
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
Experience
Information Technology Desktop Support
Dec 2023 — Present
Solve complex problems related to hardware and software Performed preventive maintenance such as checking and cleaning working stations, printers, TVs, and peripherals Assist with POS upgrades, tested network switches and wireless access points Monitored systems in correctional health (Dallas County Jails) and Parkland to ensure company safety and security standards are met. Installed telephones, televisions, printers, Rovers Assembled medication carts and ensured proper deployment
Education
LeaderQuest Dallas
Information Technology
2017 — 2018
Coursera
Google Cybersecurity Certificate 2023, Cyber/Computer Forensics and Counterterrorism
Dallas College
Associate's Degree, Business/Office Automation/Technology/Data Entry
2004 — 2007
Ashford University
Bachelor of Arts (B.A.), Journalism
2011 — 2014
Skills
- Interviews
- Report Writing
- Microsoft Office
- Microsoft Office 2007
- Copy Editing
- Resume Writing
- Microsoft Word
- Newsletters
- Account Management
- Social Networking
- Social Media Marketing
- Creative Writing
- News Writing
- Corporate Blogging
- Blogging
- Financial Accounting
- Customer Service
- Social Media
- Journalism
- Public Speaking
- Editing
- Microsoft Excel
- Proofreading
- Team Building
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